Thursday, June 21, 2012

Problem Event Name: APPCRASH in Adobe Creative Suite 4

Receiving the following error message trying to open 'Media Encoder' in Adobe Creative Suite 4.

Problem Event Name: APPCRASH
Application Name: Adobe Media Encoder.exe
Application Version:
Application Timestamp: 48b3250d
Fault Module Name: WatchFolder.dll
Fault Module Version:
Fault Module Timestamp: 48b32139
Exception Code: c0000005
Exception Offset: 00008a83
OS Version: 6.0.6002.
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Delete/Move the file causing the problem
  1. Browse to the following location in the User's profile; C:\Users\USERNAME\appdata\roaming\adobe\Adobe Media Encoder\4.0
  2. Delete or move the following file from the folder "Watch Folder Info.xml"
Remember, if working with a user that has a roaming profile be sure to delete/move the "Watch Folder Info.xml" file out of the network copy of the user's profile as well. 

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